FAQ

TicketSource FAQs

  1. Why buy from TicketSource.com?
  2. How secure is information about me?
  3. Can I get tickets for events not listed on your website
  4. Will my seats be together?
  5. Does my child need a ticket?
  6. Do my tickets include parking?
  7. What happens if I lose my tickets?
  8. What forms of payment do you accept?
  9. What are paperless tickets?
  10. Does TicketSource.com sell gift cards?
  11. Do I have to pay sales tax?
  12. When are orders confirmed?
  13. Can I cancel my order?
  14. If the event is cancelled or rescheduled, will I get a refund?
  15. What are your shipping rates?
  16. Can I change the Shipping Address on my order?
  17. When are tickets shipped?
  18. How are tickets shipped?
  19. What if I received the wrong tickets or incorrect number of tickets?
  20. Do the listed ticket prices differ from face value?
  21. How do I know how many rows are in each section at a venue?
  22. What am I allowed and not allowed to bring into the venue?
  23. What time does my event start?
  24. Where is TicketSource.com located?
  25. What are TicketSource.com's office hours?
  26. How do I contact TicketSource.com?
  27. How can I get updates on events in my area or learn about TicketSource.com specials?



 

Q. Why buy from TicketSource.com?
A. TicketSource.com has been in business since 1990. We are a reliable, family-owned business, in good standing with the Better Business Bureau (BBB).


 

Q. How secure is information about me?
A. We protect the security of your information during transmission by using Secure Sockets Layers (SSL) software, which encrypts the information you input to prevent theft of your information or identity.


 

Q. Can I get tickets for events not listed on your website
A. Yes, we may have tickets for events that are not offered online. Please contact us to request tickets for any event not listed on our website.


 

Q. Will my seats be together?
A. If you purchased tickets from the same line item, your tickets will be together unless otherwise stated in the notes section.


 

Q. Does my child need a ticket?
A. Most events require everyone to have a ticket to enter. There may be some exceptions, so check the venue's official policy.


 

Q. Do my tickets include parking?

A.In most cases, parking is not included with the price of tickets.If parking is included in the price, it will be noted on the description.Parking is available for purchase for most events.


 

Q.What happens if I lose my tickets?

A.Please treat your tickets as cash and keep in a secure location.Most tickets are not able to be replaced if lost of stolen.


 

Q. What forms of payment do you accept?
A. We accept all major credit cards and debit cards for online purchases including: American Express, Discover, MasterCard & Visa. If you wish to pay with cash, paypal money order or wire us the money, please contact us for assistance. We do not accept checks or foreign currency.


 

Q: What are paperless tickets?

A: Paperless tickets are a new way of ticketing where no physical printed ticket is received by the customer. If you purchase paperless tickets from Ticketsource.com, our representative will meet you on the day of your event and escort you into the venue. You will be given printed seat location vouchers upon entry. Our representative will contact you after purchase to discuss the time and place of meeting at your venue.


 

Q. Does TicketSource.com sell gift cards?
A. Yes, TicketSource.com offers gift cards that can be redeemed toward any tickets we offer for sale. Please visit our Gift Card page for details.


 

Q. Do I have to pay sales tax?
A. We request tax as required by law. Many events occurring within the State ofTexasare subject to the local state sales tax. College sports, fund raisers, and high school sports are exempt from sales tax.


 

Q: When are orders confirmed?
A: We typically confirm web orders within two (2) business days of when you place your ticket request. The only exception may be during holidays or peak traffic seasons. If you do not receive email confirmation within two (2) business days please contact us.


 

Q. Can I cancel my order?
A. Please only order tickets after you are sure that you want them and have read and understood all of TicketSource.com's Terms & Conditions. Also make sure the tickets you order are for the correct event and event date. Once an order is placed you cannot cancel your order. If you order incorrectly, if your plans change or if your ability to attend an event changes, you may not change or exchange your tickets.  After an order is placed, we do not provide refunds, cancellations or exchanges. Read more at our Terms & Conditions.


 

Q. If the event is cancelled or rescheduled, will I get a refund?
A. Details of our Guarantee & Return Policy are listed in our Terms & Conditions.


 

Q. What are your shipping rates?
A. Our shipping rates are listed on our Shipping Information page.


 

Q. Can I change the Shipping Address on my order?
A. Provided the tickets have not already shipped, you may be able to change the shipping address on your order. You may be required to fax us an authorization letter which includes a photocopy of your driver's license and credit card. Please contact us immediately to request a change of shipping address.


 

Q. When are tickets shipped?
A. Your tickets will be shipped to you via the method you selected as soon as they are available. For online orders tickets are typically shipped within one (1) business day of when your order is confirmed. Tickets for an event several months in the future are likely to ship once your event is closer.


 

Q. How are tickets shipped?
A. Tickets are shipped via FedEx. Your tickets will be shipped to you via the method you selected as soon as they are physically available to us. FedEx does not deliver to P.O. Boxes, so please provide a physical street address where someone will be available to receive the package. Make sure to include your name and the company name if you are shipping to your business address. If you need delivery to a rural area, verify whether FedEx can deliver in time before ordering.


 

Q. What if I received the wrong tickets or incorrect number of tickets?
A. If you believe you received the wrong tickets or quantity of tickets, first check your TicketSource.com Order Confirmation invoice. See if the tickets listed on the Order Confirmation invoice match what you received. If there still is a problem, please contact us.


 

Q. Do the listed ticket prices differ from face value?
A. The price you pay for tickets may be substantially higher than face value, which is the price printed on the ticket.Our pricing is reflective of the cost in obtaining tickets to premium and sold out events.


 

 

Q. How do I know how many rows are in each section at a venue?
A. Each venue is unique, so the number of rows varies by location. You can contact the venue directly for details.


 

Q. What am I allowed and not allowed to bring into the venue?
A. For a list of prohibited items, please check the venue's official website.


 

Q. What time does my event start?
A. Event dates and times are listed on most events and printed on the tickets. Start times are always subject to change. It is your responsibility to check with the event sponsor and venue for any possible changes in date and time prior to the event. If you are unable to locate that information, then please contact us.


 

Q. Where is TicketSource.com located?
A. We have two locations in the DFW Metroplex.OurDallasoffice is located at 5516 E Mockingbird Lane, Suite 100. Conveniently located east of Central Expressway between Central Expressway and Greenville Avenue.We also have an Arlington office located at 908 N. Collins - Directly across the street from Cowboys Stadium.


 

Q. What are TicketSource.com's office hours?
Please visit our Contact page for our business hours. We also have special scheduling around holidays and major events.


 

Q. How do I contact TicketSource.com?
Please visit our Contact page for information on contacting us by phone or email.


Q. How can I get updates on events in my area or learn about TicketSource.com specials?
A. Sign up to receive TicketSource.com email alerts. These informative emails give you the latest info and discounts on hot events in your area. Also follow TicketSource.com on Facebook and Twitter to receive real-time news, discounts, and special offers.

 

 

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